Return Policy

Thank you for shopping at www.osunworld.com. Please read our return policy carefully to ensure a smooth and satisfactory shopping experience.

1. Returns

We accept returns within 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the original tags attached.

3. Return Process

To initiate a return, please contact our customer service team at info@osunworld.com with your order number and details of the item you wish to return. Our customer service team will provide you with further instructions.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@osunworld.com.

8. Sale Items

Only regular priced items may be refunded; unfortunately, sale items are not eligible for refunds.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

10. Questions

If you have any questions regarding our return policy, please contact our customer service team at info@osunworld.com.

This return policy is effective as of 1st Oct 2023. We reserve the right to modify this policy at any time without prior notice. Please check our website for the most up-to-date return policy.